Common questions
Most issues are solved by one of these.
My progress disappeared after reinstalling the game
Progress is tied to your player account. If you played with an anonymous account and reinstalled, the old account can't be recovered automatically from your device.
If you had linked a Google account, sign in with it again under Settings → Account and your progress will sync back. Otherwise, send us a request below with your old player ID (if you know it) and we'll do our best.
How do I keep my progress across devices?
Link a sign-in provider under Settings → Account. Once linked, signing in on another device restores your campaign progress, scores and energy.
I watched a rewarded ad but didn't receive the reward
Rewards are confirmed by the ad network and can take up to a minute to arrive — a sync happens automatically when you return to the menu. If it still hasn't arrived, restart the game while online.
Still missing? Send a request with the approximate time of the ad and your player ID, and we'll check the delivery logs.
Why am I out of energy, and how does it refill?
Energy is spent when starting level attempts and refills automatically over time. You can also earn refills through optional rewarded ads. Your current balance and refill timer are shown on the level select screen.
My score didn't appear on the leaderboard
Scores go through automatic integrity checks before being published, which usually takes a few seconds. Scores from modified clients or inconsistent runs are rejected. If you believe a legitimate score was rejected, contact us with the level and approximate time.
My account was suspended
Suspensions are applied when our systems detect tampering or score manipulation (see our Terms of Service). The reason and duration are shown in-game. If you think this is a mistake, submit a request with the category "Account & sign-in" and we'll review it manually.
How do I delete my account and data?
In the game: Settings → Account → Delete account. This permanently removes your profile, progress and scores, as described in our Privacy Policy. You can also request deletion through the form on this page — choose the category "Privacy & data request".
Where do I find my player ID?
Open Settings → About in the game. Tap the player ID to copy it. Including it in your request helps us find your account quickly — never share it publicly.
Send a support request
We reply to every request, usually within two business days.